Glitter Group believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• Glitter Group does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• In case of any Refunds approved by the Glitter Group, it’ll take 3-5 days for the refund to be processed to the end customer.

Important Update
Dear Valued Customers,

We would like to inform you about some important updates to our payment processing details. Please note the following changes:

Registered Business Name: Glitter Group
Billing Label: Pipro

These changes will reflect on your invoices and payment confirmations moving forward. If you have any questions or need further assistance, please do not hesitate to contact our support team at piproind@gmail.com.

Thank you for your continued support and understanding.